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As part of the orientation to the program offered at the public hearing, citizens will be invited to submit comments on all aspects of program performance through the program year. Complaints should be submitted in writing to the HOME Administrator, Planning and Development Department, P.O. Box 707, Concord, NC 28026. A response will be given within ten (10) calendar days. If the response is unsatisfactory and the citizen is still dissatisfied, he/she should write to the City of Concord Planning and Development Department HOME Compliance Officer, P.O. Box 308, Concord, NC 28026 requesting an investigation of the problem. Program staff will also be available during normal business hours to respond to citizen inquiries. The Citizen Participation Plan will be subject to annual review and proposed revisions by the Board of Commissioners to occur in the period between the performance hearing and the first public hearing on the subsequent year's application. Technical assistance will be provided to citizen organizations and groups of low/moderate income persons or target area residents upon request. Such assistance will support citizen efforts to develop proposals, define policy and organize for the implementation of the program. It is expected that such assistance will be provided directly to the Board of Commissioners in response to their request. Assistance could be provided in the form of local expert presentations, information handouts, research of a specific issue or other short-term efforts. Public Information: A public information effort will be undertaken to promote citizen participation. These efforts will include: - Public Notice of all public hearings will be published in the newspaper at least ten (10) days before the hearing. These notices will indicate the date, time, location and topic to be considered. The notices will also be made available in the form of press releases as a public service announcement to local radio stations and will be provided to churches within the target area for distribution. - Orientation information will be provided at the first public hearing. The Program Administrator will make a presentation at the televised public meeting covering the total HOME funds available; the range of eligible activities; the planning process and the schedule of meetings and hearings; the role of the citizens in the program; and a summary of other program requirements such as environmental, fair housing and contracting procedures. Citizen Participation Plan - A public file containing program documentation will be available for review at the Cabarrus County Government Center, 65 Church Street S., Concord, NC 28026 during normal business hours. Included will be copies of the Application, Environmental Review Record, the Citizen Participation Plan and Annual Performance Reports. Other program documents are also available for citizen review or request consistent with G-7 Page 232