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Assignment of Calls: <br />1. The franchised non - emergency provider, American TransMed, is responsible for the provision of <br />scheduled non - emergency stretcher transports. <br />2. MedCenter Air is responsible for inter - hospital ALS transfers. Cabarrus County EMS may <br />provide critical care ALS inter - hospital transport services from freestanding emergency <br />departments if requested. <br />3. Cabarrus County EMS is responsible for all emergency, E911 calls for service, specialty <br />response, community paramedic care, and coordination of major medical events. <br />4. Wheel chair transports may be handled by any provider of this service without restriction as no <br />franchise requirement for this service is in place. <br />Scheduling of Calls <br />1. Requests for scheduled non - emergency stretcher transportation should be made to American <br />TransMed at 888/826 -0911. <br />2. Request for critical care ALS inter - hospital transports should be made through the physician call <br />line, contact with MedCenter Air at 800/421 -9195, or to the Cabarrus County Communications <br />Center at 704/920 -3000 (alternatively 911) if MedCenter Air is not available. <br />3. Cabarrus EMS crews encountering a patient or facility with a request for a non - emergency <br />transport should contact the EMS Supervisor at 704/920 -2602 for guidance. It will be the <br />responsibility of the EMS Supervisor to determine the appropriate transport agency and to request <br />the additional resources. Cabarrus EMS crews will continue to provide response and transport to <br />patients prioritized "Alpha, Bravo, Charlie, Delta, and Echo" through the priority dispatch <br />system. <br />Attachment number 3 \n <br />E -1 Page 46 <br />