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• Improvise! <br />• Be ready and willing to improvise; even a good plan can't anticipate everything <br />NYC Transit made the decision to let everyone leave the city for free; this decision made <br />the evacuation process quicker and built tremendous goodwill with the public. <br />In the Aftermath <br />• Communicate with the Public <br />❑ Use your website to communicate your service plans and availability with the public on a <br />real -time basis. <br />• NYC Transit has been getting 10 million hits a day, compared to a usual 200,000 hits, and <br />updates its site every 2 hours even if no substantive changes to service have been made. <br />❑ Work with local television and radio stations to get information about closings and <br />alternative routes to the public <br />• Restore Public Confidence <br />❑ Increase law enforcement visibility; put a uniformed officer on every train, if possible, to <br />reassure the public and deter potential threats <br />❑ Tell people — with brochures, ads, and announcement — how they can help enhance <br />security <br />04/25/16 PDFConvert. 1073 5. 1. Section 6_- _Security Attachme10umber 5 \n <br />F -9 Page 297 <br />