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Cabarrus Arena & Events Center <br />SMG's Qualitative Incentive Stirvey -- FY 2016 (July 2015 – Jude 2016) <br />1. CUSTOMER SERVICE (1Nlaxiniunl 40 Points) <br />A. Customer Survey Response 10 <br />B. Show Massager Feedback l t0 <br />C. Client Responsiveness i2 10 <br />D. SMG /CVB Teamwork 10 --gg <br />Score <br />Comments: <br />Evaluator <br />id- ZS 2�l <br />Date <br />Attachment number 1 \n <br />F -9 Page 170 <br />II. OPERATIONAL EXCELLENCE <br />A. Preventative Maintenance <br />B. ConcessIoncai Performance <br />C. Facility Condition <br />D. Safcty /Security <br />Comments: <br />(Maximum 20 Points) <br />5 <br />V - 5 <br />f 5 <br />�� 5 <br />Score <br />III. ADMINISTRATIVE EXCELLENCE <br />A. Purchasing <br />B. Contract Administration <br />C. Financial Reporting <br />D. Labor Management <br />Comments: <br />(Maximum 40 Points) <br />10 <br />10 <br />Ia 10 <br />�1 t 10 <br />Score 1 0 <br />Evaluator <br />id- ZS 2�l <br />Date <br />Attachment number 1 \n <br />F -9 Page 170 <br />