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2. Participants withdrawing from a program or class will be offered <br />a credit. <br />3. For a refund, the request must be made in writing to the Active <br />Living and Parks Director. The 25% administrative fee will apply. <br />4. Refunds or credits may be pro -rated if deemed appropriate. <br />5. Refunds will be provided as necessary per policy. The 25% <br />administrative fee will be accessed but not to exceed $100.00. <br />If program, class or camp has already started the refund will <br />be pro -rated in addition to the 25% administrative fee. <br />C. Refunds for Adult Athletic Leagues <br />a Refund of the team fees less 25% processing fee will be <br />remitted if: <br />a. If the request is more than two (2) weeks before the first <br />scheduled game - 75% refund <br />b. If the request is less than two (2) weeks before first <br />scheduled game - 50% refund <br />c. No refunds after the schedule is published. <br />D. Individual refund policies set for special events, tournaments, rentals, <br />or any program will override this policy. <br />E. Refunds for Park and Facility Rentals <br />Every effort will be made to schedule an alternate date should a <br />cancellation be necessary. Alternate dates may or may not be <br />available to the park user depending upon other reservations that <br />have been confirmed. In case of inclement weather, the park user <br />has three (3) working days to call and schedule an alternate date. If <br />an alternate date cannot be confirmed, the park reservation fee <br />will be refunded to the park user minus a 25% administrative fee. <br />F. Department Director may provide 100% refund in special cases that are <br />weather related or when facilities are closed or not available during the <br />reservation. <br />X. RESERVATION POLICY <br />A. After /Before Normal Operation Hours Request <br />A charge of $100.00 flat fee and $25.00 per staff /per hour needed per <br />day (determined by Management) to extend any park facility <br />reservation /operation beyond normal opening and closing hours. <br />This extension is only available if the facility is reserved by the <br />11 <br />Attachment number 3 \n <br />F -1 Page 119 <br />