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Cabarrus County Department of Human Services Title VI complaint Procedure Cabarrus County is committed to a policy of non- discrimination in the coduct of its business, including its Title VI responsibilities and to the delivery of equitable services. Cabarrus County recongnizes its responsibility to the communities in which it operates and to the society it serves. It is Cabarrus Countys policy to utilize its best efforts to assure that no person shall, on the grounds of race, color, or national origin be excluded from participation in, be denied benefits of, or be subjected to discrimination under any programs. If you believe that you have been excluded from participation in, denied the benefits of or subjected to discrimination based on race, color, or national origin, you may file a complaint with the Cabarrus County Title VI Coordinator, 1303 South Cannon Blvd, Kannapolis NC, 28083. We encourage you to make your complaint in writing. Complaints must be filed within 180 days fi - om the date of the alleged discrimination. Complaints may also be filed with the Federal Transit Adminstration Office of Civil Rights, 1760 Market Street, Suite 500, Philadelphia, PA 19103 -4124, no later than 180 days after the date of alleged discrimination. All Complaints will be investigated promptly. Reasonable measures will be undertaken to preserve any information that is confidential. The Title VI Coordinator will review every complaint, and when necessary, assign a neutral party to investigate. At a minimum the investigating officer will: ➢ Identify and review all relevant documents, practices and procedures. ➢ Identify and interview persons with knowledge of the Title VI violation, i.e., the person making the complaint, witnesses or anyone identified by the complaintant, anyone who may have been subject to similar activity or anyone with relevant information. Upon completion of the investigation, the Title VI Coordinator will complete a final report. If a Title VI violation is found to exist, remedial steps as appropriate and necessary will be taken immediately. The complaintant will also receive a final report along with notifiying the complaintant of his/her right to file a complaint externally. The investigation process and final report should take no longer than ninety (90) business days. Receipt of additional relevant information and/or simultaneous filing of complaint with Cabarrus County and an external entity may expand the timing of the complaint resolution. The Title V1 Coordinator shall maintain a log of Title VI complaints received which shall include the date the complaint was filed, a summary of the allegations, the status fo the complaint, and actions taken in response to the complaint. Should Cabarrus County receive a Title VI complaint in the form of a formal 1303 S. Cannon Blvd - Kannapolis, North Carolina 28083 - State Courier#: 05 -09 -02 .704.920.1400 - Fax 704.920.1401 wv v .y.eabarruscountv.us /EOVernment /departments /human- services Striving to improve the quality of life in the community for all citizens. Attachment number 1 \n F -9 Page 175