AG 2015 08 17 - Laserfiche WebLink

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4. The agency collects and maintains the following information about training provided to staff: the date(s) of such training, the content of such training, the number and types of credit hours awarded; and the names and identifying information oFeach attendee at the training. The agency also ensures that grantees, contractors, cooperative agreement recipients and other applicable funded entities collect and maintain such information as well. Vl. Applicant/Recipient Complaint of Discrimination Treatment This section provides for the prompt and equitable resolution of complaints against any program or activity administered by the Department of Health and Human Services which receives federal financial assistance in violation of Title VI of the Civil Rights Act of 1964. A. Complaints 1. All complaints alleging discrimination on the basis of race, color, national origin, age, sex, or disability, either written or verbal, must be processed within the time frames established by USDA and US DHHS regulations and agreements, USDA also prohibits disciirnination on the basis of religion or political beliefs. 2. Depending on where the complaint was initially filed, it must be forwarded to the appropriate Office (USDA -FNS or US DHHS Headquarters, Regional, State or local agency) for a determination on how the complaint will be handled. The appropriate Office will prepare and issue letters of acknowledgment to the complainants. 3. Right to File Any person or representative alleging discrimination based on a prohibited basis has the right to file a complaint within 184 days of the alleged discriminatory action. The complainant must be advised of confidentiality and Privacy Act applications. The complainant and the entity that the complaint is filed against will be encouraged to resolve the issue at the lowest possible level and as expeditiously as possible. Any person who does not speak or write in English shall be provided assistance in their primary language. 4. Acceptance All complaints, written or verbal, must be forwarded to the appropriate Office. Anonymous complaints will be handled as any other complaints, to the extent feasible,.based on available information. 5. Verbal Complaints In the event a complainant makes the allegations verbally or in person and refuses or is not inclined to place such allegations in writing, the person to whom the allegations are made must write up the elements of the complaint for the complainant. Every effort should be made to have the complainant provide the following information: Attachment number 1 \n F -9 Page 170