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Cabarrus County Transportation Services (CCTS) Final Report— September 2015 <br />Agency Name <br />Contact Name <br />Contact Title <br />Date <br />Cabarrus County Transportation Services — CommunityTransportation Service Plan <br />Agency Interview Questions <br />1. How long have you been using CCTS's services? <br />2. What services does CCTS provide for you? <br />3. Are you happy with CCTS's service? <br />4. What do you think could be done to serve your agency better? <br />S. Does CCTS provide service on all the days/hours that you need it? <br />6. Does CCTS serve all your clients that need service (i.e., elderly, low- income, disabled, veterans, <br />general public)? <br />7. Do your clients need increased/new service to any locations? <br />8. Do you see the need for better coordination between transportation providers for trips within <br />Cabarrus County? How about for trips outside of Cabarrus County? <br />9. Any recommendations for improving the reservation and scheduling process? <br />10. Do you see a need for better advertisement/marketing of CCTS services? Better education on <br />eligibility requirements? <br />11. Any need for better communication with non- Fnglish speaking customers? If so, what languages? <br />12. Any additional comments? <br />Attachment number 1 \n <br />F -3 Page 188 <br />