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Coborrus County Transportation Services (CCTS) Finol Report — September 2015 Figure 11: Survey Question - "Why did you ride with CCTS today ?" ........ ............................... 36 Figure 12: Survey Question - "How often do you use CCTS's Services" ... ............................... 36 Figure 13: Survey Question - "Please rate CCTS's service" ......................... ............................... 37 Figure 14: Annual Ridership FY2014 by Subscription Type and Eligibility ............................. 43 Figure 15: Ridership by Trip Purpose - April 2014 VUD ............................ ............................... 43 Figure 16: CCTS Ridership including First Three Quarters of FY2015 ..... ............................... 46 Figure 17: Impact of CCTS Out -of- County Medical Trips — FY 2014 ...... ............................... 51 Figure 18: A Void in Service Funding ............................................................. ............................... 62 Figure 19: County Organizational Chart ......................................................... ............................... 71 Figure 20: CK Rider Transit 10 Year Plan Cost of Additional ADA Revenue Hours ............ 72 Figure 21: Target Trips for Four County Coordinated Out -of- County Medical Agreement. 74 Figure 22: Out -of- County Medical Transportation ....................................... ............................... 76 Figure 23: Concord Express Route 80X ......................................................... ............................... 77 Figure 24: CATS Northeast Corridor Future Service .................................... ............................... 78 Figure 25: Photo of Cabarrus Links Bus funded under JARC ..................... ............................... 79 Figure 26: CCTS Connectivity to Concord Kannapolis and Charlotte ...... ............................... 80 Figure 27: 2010 Census Commuter Patterns .................................................. ............................... 83 Figure 28: Hypothetical Distribution of Annual Out -of- County Medical Trips ...................... 96 LIST OF TABLES Table 1: CCTS FY 2015 Transit Budget shown on the Cabarrus County Website ................. 22 Table 2: Disbursement of ROAP Funds (FY 2013 -2015) ............................ ............................... 23 Table 3: CCTS Revenues and Expenses (FY 2012 - 2014) ............................ ............................... 25 Table 4: CCTS Revenues and Expenses Summary (FY 2012 -2014) ........... ............................... 26 Table 5: CCTS Vehicle Inventory, March 2015 ............................................. ............................... 27 Table 6: CCTS Board Members - 2014 .......................................................... ............................... 31 Table 7: Operating Statistics for FY 2014 ....................................................... ............................... 32 Table 8: CCTS Operating Statistics (FY 2012 -2014) ..................................... ............................... 33 Table 9: Goal Setting Exercise - ITRE /CCTS August 2014 ........................ ............................... 45 Table 10: Impact of Out -of- County Medical Trips — FY 2014 ................... ............................... 50 Table 11: CCTS No- Show /Denial Statistics (FY 2012 - 2014) ...................... ............................... 52 Table 12: Year -to -Date Budget Report, Cabarrus Co. Transportation - 3/15/15 ................... 55 Table 13: Fully Allocated Cost Model — FY 2015 .......................................... ............................... 56 Table 14: Initiatives Listed by Number of Votes ........................................... ............................... 91 Table 15: Prioritization of Initiatives for Next 5 Years, Listed by Initaitive ............................. 92 Table 16: Service Implementation Schedule and Potential Funding ........... ............................... 98 Table 17: Operating, Admin and Capital Cost of Service Plan Recommendations by Year.. 99 Table 18: Ridership Growth Projections from Service Plan Recommendations ...................100 Table A -1: CTSP Steering Committee Members ............................................ ............................A -2 Table C -1 : Summary - CTSP Service Opportunities and Efficiency Alternatives (at a glance) ......... C -2 Table C -2: Interim (2 years) Connection between BIG LOTS, Concord to UNCC ............. C -3 Table C -3: Developing a Four County Coordinated Medical Transportation Service .......... C -4 Attachment number 1 \n F -3 Page 63