AG 2015 12 14 - Laserfiche WebLink

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Coborrus County Transportation Services (CCTS) Finol Report - September 2015 • Third meeting (August 2015) - approved the final set of recommendations, but suggested re- ordering the three recommended improvement packages. Focus immediately on the feeder service concept but incorporate a zonal service areas at the same time, take advantage of mobility management under the guidance from NCDOT and coordinated with Centralina COG and finally re- establish the Out -of- County trip coordination. Throughout the CTSP study process, input and feedback from existing and potential CCTS riders, agencies currently contracting with CCTS, former clients, and agencies not currently served were solicited through surveys, phone interviews, and through public outreach. This outreach reinforced the current CCTS performance issues and provided some insight as to feasible improvements that could be made to identify and attract new customers. ES -3 FIVE -YEAR SERVICE AND IMPLEMENTATION PLAN One overriding goal for NCDOT Public Transportation Division is for transit agencies to maintain a balance between service quality and the unit cost of service. Therefore the CCTS Transportation Manager's desire to retain the entire fleet of 27 vehicles requires a cost effective strategy to fully utilize the fleet for new and expanded service by penetrating new ridership markets. The current fleet of vehicles would be replaced on a useful life replacement schedule over the five -year period but no expansion vehicles would be sought. The Peer Analysis indicated that CCTS performance was well below the group average of Community Transit Systems most like themselves. Restructuring the demand responsive service to allow CCTS to utilize this large fleet required looking across all three key areas of: management, operations, and procurement strategy. Going into the CTSP study everything was opened up for discussion and ideas were culled as the study looked for the correct balance of service quality and the unit cost of service. Acknowledging that it is not feasible from a funding or operational perspective to implement all of the potential recommendations within the CTSP planning timeframe, particularly new /expanded service, a preliminary list of 22 potential service enhancements /additions was assembled. The 22 initiatives were organized into four categories of improvements; connections to Greater Charlotte markets, institutional improvements, financial proposals and developing partner agreements. This group of 22 initiatives was developed sufficiently in order to put a preliminary staging and cost to each stand -alone concept. These 22 initiatives were then shared at the second steering committee meeting. Committee members discussed the ideas and several were deemed impractical to move forward at this time. After the steering committee meeting each member was invited to cast a vote of preference for each of the initiatives that they wanted to move forward. Attachment number 1 \n F -3 Page 68