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AG 2014 06 16
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AG 2014 06 16
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Last modified
6/18/2014 9:32:09 AM
Creation date
11/27/2017 10:47:36 AM
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Template:
Meeting Minutes
Doc Type
Agenda
Meeting Minutes - Date
6/16/2014
Board
Board of Commissioners
Meeting Type
Regular
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transported without an adult attendant. The number of passengers in a vehicle shall not exceed the <br />number of seatbelts in the vehicle. <br />The Contractor is required to use the highest degree of care in the operation of equipment and in the <br />provision of assistance to passengers. This care includes providing assistance up and /or down steps <br />and into buildings, and providing assistance into and out of the Contractor's vehicle. <br />The Contractor's drivers shall not be required to provide assistance beyond the doorway to the <br />passenger's dwelling or destination except as may be necessary at medical facilities to get the <br />passenger to the proper location, (i.e. a wheelchair bound passenger, a vision impaired, etc.). <br />Contractor drivers are required to provide assistance in pushing wheelchairs to and from the building <br />entrance. Drivers are not permitted to take wheelchair passengers up or down more than one step, up <br />or down snow - covered ramps, or sidewalks. For wheelchairs weighing less than 50 pounds and a <br />sedan type vehicle are used to transport the passenger, the driver is required to stow the wheelchair in <br />the trunk. <br />Such labor, vehicles, materials, supplies, and required equipment shall be of acceptable quality to the <br />County and services rendered shall comply with the following Performance Standards. Failure to <br />comply shall be deemed an event of default and shall result in immediate termination of the Agreement. <br />CCTS and the Contractor will review the performance standards annually. <br />Services shall be provided on such days and at such times as specified by CCTS, to and from locations <br />and for such persons as are specified and authorized by CCTS. <br />The requests for service will be faxed or ernailed to CCTS contractor by the Cabarrus County Mobility <br />Management at least by 2:00 pm prior to the date of service. After requests are entered into the <br />computer, they are coordinated and scheduled by the dispatcher /supervisor. The end result is a <br />computerized daily schedule for each driver. <br />A master schedule containing all trips for the drivers is printed and continuously monitored from the <br />dispatch office to ensure that trips are completed timely. <br />Passengers shall arrive at their destinations no later than their actual appointment time and shall be <br />picked up for the return trip within 60 minutes of the call requesting the return trip. CCTS policy states <br />15 <br />Attachment number 2 <br />F -4 Page 120 <br />
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