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AG 2014 06 16
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AG 2014 06 16
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Last modified
6/18/2014 9:32:09 AM
Creation date
11/27/2017 10:47:36 AM
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Template:
Meeting Minutes
Doc Type
Agenda
Meeting Minutes - Date
6/16/2014
Board
Board of Commissioners
Meeting Type
Regular
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CCTS Director or their designee shall have the authority to administer or terminate the agreement, <br />executive change orders, and make related determinations and findings. <br />CCTS Director or their designee is responsible for ensuring the Contractor's compliance with the Terms <br />and Conditions of the Agreement and safeguarding the best interest of the County. <br />The Transportation Planner or his designee at CCTS shall be responsible to authorize service delivery <br />for all routes and schedules. The schedules will comply with the Contractor's hours of operation within <br />the CCTS hours of operations parameters. <br />Cabarrus County holds Transportation Advisory Board (TAB) meetings on a monthly basis and may <br />include discussion of service problems and proposed solutions. Open and frequent communications <br />should be maintained. Additional meetings may be required. The Project Manager may be required to <br />attend meetings. <br />The Contractor shall assist the County in overall system planning efforts, These efforts shall include <br />assisting the County with all audits and operational planning requirements pertaining to the system; <br />developing and promoting new services; exploring alternative funding and contracting methods; <br />budgeting and capital areas; and public outreach efforts. <br />Complaint Procedures <br />Cabarrus County is committed to ensuring that quality service is provided to its passengers. Service <br />providers are expected to perform all required services in a manner which complies with the program of <br />performance standards of this agreement. <br />Complaints regarding service performed by the Contractor received by CCTS will be promptly <br />transmitted in writing to the Contractor. The Contractor shall investigate all complaints received by <br />CCTS or directly by the Contractor, and report findings and action taken to CCTS within 48 hours <br />following receipt of complaints. <br />17 <br />Attachment number 2 <br />F -4 Page 122 <br />
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