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Deployed Strategies to Address Work Demands within Economic <br />Services <br />Reallocated a position from Child Care to Income <br />Maintenance Caseworker II <br />Reclassified Customer Support positions to Income <br />Maintenance Caseworker I's to allow more upfront triage <br />and services to clients <br />Established a Customer Express Center to improve <br />customer service and provide continued support to case <br />processors <br />Piloting a privatized mail service that would allow <br />reallocation of positions to more customer support service <br />areas (i.e. phone system, intake, client interactions) <br />Conducting a "Health Check" with Northwood's (documents <br />storage system) to access further workflows and <br />efficiencies that can enhance the distribution of information <br />to caseworkers processing client claims <br />Attachment number 2 <br />G -2 Page 125 <br />