Laserfiche WebLink
6000 <br />soon <br />4000 <br />3000 <br />2000 <br />1000 <br />0 <br />1/1 <br />*Data as of Sept. 3 <br />• Help Desk tickets have been reduced from a peak of over 5,000 in February to just over 2,000 by the end of August. <br />• The target number of open tickets (1,500) is based on the historical average number of open tickets in the legacy <br />system. <br />• As hard launch continues, we expect an uptick in Help Desk tickets. Attachment number 4 <br />JOINT LEGISLATIVE OVERSIGHT COMMITTEE: SEPT. 9, 2014 G -2 Page 143 11 <br />Help Desk Ticket Trends <br />