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DSS County Directors <br />August 28, 2014 <br />Page 2 of 2 <br />4. Successful implementation of the next phases of hard launch as scheduled with NC FAST; <br />5. Preparation for the November 15, 2014 Annual Open Enrollment Period for Healtheare.gov and the anticipated <br />next wave of Medicaid applications being transferred to North Carolina; <br />6. Preparation for full conversion to NC FAST with the CMS waiver for MAGI recertifications in EIS ending on <br />December 31, 2014; <br />7. Achieving a sustainability plan for timely and accurate processing of applications and recertifications for all <br />programs, maintenance of quality customer service, and implementation of effective work support strategies on an <br />ongoing basis. <br />NC FAST is working to implement the recommendations provided through the DSS Directors Association, strengthen the <br />Help Desk, reduce the number of system defects and enhance user experience with the software. A fully functional <br />Operational Support Team is trained and ready to assist counties with policy and business process support. Our Local <br />Support Managers and leadership of our Division and Department are available to provide guidance and support. <br />With the full implementation of NC FAST, we are creating a new landscape for the administration of public assistance <br />programs in North Carolina. New business processes will increase the efficiency of our operations and our capacity to <br />provide assistance in a timely and accurate manner. It is imperative that every county reinvest in the resources that will <br />help sustain the accomplishments that have been made over the past months. <br />Please contact us with questions or for assistance in assessing and planning for needed resources to sustain success in <br />meeting future challenges. You may contact our Local Support Managers, Christy Nash (252) 375 -0553 or Darrell <br />R.enfroe (828) 230 -1912; or Sheila Platts (DMA) at (919) 855 -4023 or Wayne Black (DSS) at (919) 527 -6336. <br />Thank you for your continued commitment to the provision of timely and efficient services to the residents of North <br />Carolina. <br />Sincerely, <br />Robin Gary Cummings, <br />Deputy Secretary for Health Services <br />Director, Division of Medical Assistance <br />Wayn . Black <br />Direr or, Division of Social Services <br />Attachment number 1 <br />G -2 Page 114 <br />