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Key Business Drivers <br />Much has changed since 2007 <br />Caseloads have grown 43% since 2007.The time to <br />process the claims has grown during the transition <br />between the systems. <br />NC FAST —A new integrated case management system <br />Introduction of new customer service channels: <br />ePASS Portal <br />Federal Facilitated Marketplace (FFM) / healthcare.gov <br />Affordable Care Act (ACA) — Entirely new eligibility rules for <br />most Family and Children's Medicaid programs <br />Work Support Strategy <br />organizational changes <br />models <br />(WSS) state and county <br />to support new service <br />Attachment number 2 <br />delivery <br />G -2 Page 117 <br />