Laserfiche WebLink
CABARRUS COUNTY <br />BOARD OF COMMISSIONERS <br />REGULAR MEETING <br />AUGUST 19, 2013 <br />6:30 P.M. <br />AGENDA CATEGORY: <br />New Business <br />SUBJECT: <br />Human Services - Discussion Concerning the Establishment of a Phone <br />Policy for Economic Services <br />BRIEF SUMMARY: <br />Due to continued issues with the North Carolina FAST implementation <br />within the Economic Services Division, the Department is requesting the <br />Board of Commissioners to consider establishing a temporary policy to <br />restrict incoming phone calls to the Division. This policy will allow staff to <br />devote more time to case processing and conversion in an effort to bring <br />all cases in to compliance for benefit issuance. <br />REQUESTED ACTION: <br />Discussion of a proposed temporary policy. <br />Motion to grant authority to the Department of Human Services to <br />establish a temporary phone policy restricting phone calls to the Division <br />of Economic Services in an effort to allow staff to process and convert <br />cases subject to approval by the County Manager. <br />EXPECTED LENGTH OF PRESENTATION: <br />10 Minutes <br />SUBMITTED BY: <br />Ben Rose, Human Services Director <br />Trish Baker, Economic Services Administrator <br />BUDGET AMENDMENT REQUIRED: <br />No <br />H -7 Page 479 <br />