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PHILOSOPHY <br />Provide Open & Honest Assessment <br />Offer Objective Approach <br />Give Attention to <br />Specific Agency Mission <br />value Customer Input <br />Seek Out Member Ideas <br />SAFETY FIRST: Customer & Provider <br />Place Priority on Human Element <br />+ Consider Laws & Established <br />Standards (OSHA, NFPA, State) <br />Remain Mindful of Customer Service <br />Build on Strengths <br />Attachment number 1 <br />Page 15 <br />