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Strengths of the Facilities in Cabarrus County <br />a. Many facilities do a great job and residents regularly praise the staff for the care they receive. <br />b. In 2011, many facilities continued to upgrade their buildings. <br />c. Most facility administrators welcome and heed the observations and recommendations of the Committees. <br />Weaknesses of Facilities in Cabarrus County <br />a. High staff turnover remains the most significant problem, which adversely impacts continuity of care. <br />b. In 2011, Cabarrus Nursing Homes experienced high turnover at the Administrator position. <br />c. Residents would benefit from more outside groups to visit and participate in activities. <br />d. Resident groups need more opportunities for affordable group outings offered in the community. <br />e. Access to dental care remains a chronic concern for many in NH and ACH residents. <br />f. Lack of timely, appropriate notice and discharge planning when a resident moves out of the facilities. <br />Other comments <br />a. Committees will plan for the 2012 Annual Resident Rights Luncheon in October. <br />b. Volunteers attended quarterly training meetings with the Centralina AAA Regional Ombudsman as required. <br />Many volunteers maintain excellent attendance at training meetings. <br />c. Continue efforts to recruit/retain volunteers use local media to publicize volunteer opportunities. <br />d. The committees and Centralina Ombudsman Program remain grateful for the work of the County in recruiting <br />volunteers. <br />THE REGIONAL OMBUDSMAN WILL DISTRIBUTE THIS REPORT TO THE COUNTY COMMISSIONERS, THE <br />COUNTY DEPARTMENT OF SOCIAL SERVICES AND THE DIVISION OF AGING AND ADULT SERVICES. <br />Prepared by Laurie Abounader, Regional Ombudsman, with input from members of both Community Advisory <br />Committees. <br />- -Date prepared: August 23, 2012 -- <br />AttachmenN�g1v S <br />1 -3 Page 286 <br />