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agreed upon by TWC and Customer. Customer is responsible for all communications and interfaces with its End Users. In no event shall TWC be responsible for providing support for any network, equipment or software not provided and installed by TWC or for issues or problems beyond its control. Notwithstanding anything to the contrary in the foregoing, TWC shall use commercially reasonable efforts to restore any cable cuts on the TWC network and shall keep Customer reasonably advised of such restoration progress. In the event Customer, or Customer's employees, agents, or contractors are responsible for a cable cut, then Customer shall be responsible for any costs associated with the repair of a such cable cut. Customer shall provide routine operational Service support for TWC Equipment and Service components collocated at Customer's or an End User's facility, including without limitation by performing reboots, as requested by TWC. 6111 =911 &1'1 1101 ►yiI ;I:ZO7:3I IOTA 1101 L1 1.11 5.1 Customer's use of the Service (including all content transmitted via the Service) shall comply with all applicable laws and regulations and the terms of the Master Agreement. Customer shall not resell or redistribute (whether for a fee or otherwise) the Service, or any portion thereof, or make any use of the Service other than for Customer's internal business purposes, unless otherwise agreed in writing by TWC. Customer shall ensure that its End Users' use of the Service, if any, shall comply with all applicable laws and regulations and terms of the Master Agreement. TWC may audit Customer's use of the Service remotely or otherwise, to ensure Customer's compliance with the Master Agreement. 5.2 Customer shall ensure that all TWC Equipment at Customer's and Customer's End Users' facilities and all TWC - provided fibers remain free and clear of all liens and encumbrances, and Customer shall be responsible for loss or damage to the TWC Equipment while at Customer's or an End User's facilities. As between the Parties, Customer is solely responsible for: (a) all use (whether or not authorized) of the Service by Customer, an End User or any person or entity, which use shall be deemed Customer's use for purposes of the Master Agreement; (b) all content that is viewed, stored or transmitted via the Service; and (c) all third party charges incurred for merchandise and services accessed via the Service, if any. Customer shall conform its equipment and software, and ensure that each End User conforms its equipment and software, to the technical specifications for the Service provided by TWC. 6.0 TERM. The Master Agreement shall commence on the date of the last signature on the Service Agreement (the "Effective Date "), and shall remain in effect for the later of either thirty -six (36) months or until the expiration or termination of all Service Orders (the "Term "). Unless otherwise set forth in the Service Order, the term for the applicable Service shall be set forth in the Service Agreement ( "Initial Order Term ") and shall remain in effect until expiration as set forth in the Service Order. Unless otherwise specified in the Service Agreement, if the Customer continues to receive Services after the expiration of the Initial Order Term, the Services shall renew on a month to month basis on the same terms and conditions ( "Renewal Order Term ", collectively with Initial Order Term, "Order Term "). The fees for the Renewal Order Term shall be as set forth in Section 7. 7.0 PAYMENT. \NORTHVA - 068947/000023 - 529827 v2 Attachment number 1 F -4 Page 69