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Cabarrus County 2010 Community Survey <br />029. Have you contacted Cabarrus County during the past -year? <br />029. Contacted Cabarrus County Number Percent <br />Yes 161 33.4% <br />No 317 65.8% <br />Don't Know 4 0.8% <br />Total 482 100.0% <br />29b -f. If YES, please r ate your satisfaction with the Countv emplovees in the Department you selected: <br />(N =161) <br />Very <br />(N =161) <br />Very <br />Dissat- <br />Very <br />Satisf- <br />Don't <br />isfied <br />2 <br />3 <br />4 <br />5 <br />6 7 8 ied <br />Know <br />Q29b. How easy they were to <br />Satisfi- <br />contact <br />6.8% <br />3.1% <br />2.5% <br />5.0% <br />6.2% <br />7.5% 9.9% 18.0% 38.5% <br />2.5% <br />Q29c. The way you were treated <br />2.5% <br />2.5% <br />2.5% <br />5.0% <br />6.8% <br />7.5% 9.9% 18.6% 43.5% <br />1.2% <br />Q29d. Accuracy of information & <br />contact <br />7.0% <br />3.2% <br />2.5% <br />assistance you were given <br />1.2% <br />2.5% <br />2.5% <br />4.3% <br />8.1% <br />6.8% 9.3% 19.9% 42.9% <br />2.5% <br />Q29e. How quickly County staff <br />2.5% <br />5.0% <br />6.9% <br />7.5% <br />10.1% <br />18.9% <br />44.0% <br />responded <br />3.1% <br />3.1% <br />1.2% <br />5.6% <br />9.3% <br />6.2%10.6%17.4%40.4% <br />3.1% <br />Q29f. How well your issue was <br />assistance you were given <br />1.3% <br />2.5% <br />2.5% <br />4.5% <br />8.3% <br />handled <br />8.7% <br />1.9% <br />4.3% <br />3.7% <br />8.7% <br />6.2%10.6%14.9%37.9% <br />3.1% <br />29b -f. If YES, please rate vour satisfaction with the Countv emplovees in the Department you selected: <br />(without don't knows) <br />(N =161) <br />Very <br />Very <br />Dissati- <br />Satisfi- <br />sfied <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />ed <br />Q29b. How easy they were to <br />contact <br />7.0% <br />3.2% <br />2.5% <br />5.1% <br />6.4% <br />7.6% <br />10.2% <br />18.5% <br />39.5% <br />Q29c. The way you were treated <br />2.5% <br />2.5% <br />2.5% <br />5.0% <br />6.9% <br />7.5% <br />10.1% <br />18.9% <br />44.0% <br />Q29d. Accuracy of information & <br />assistance you were given <br />1.3% <br />2.5% <br />2.5% <br />4.5% <br />8.3% <br />7.0% <br />9.6% <br />20.4% <br />43.9% <br />Q29e. How quickly County staff <br />responded <br />3.2% <br />3.2% <br />1.3% <br />5.8% <br />9.6% <br />6.4% <br />10.9% <br />17.9% <br />41.7% <br />Q29f. How well your issue was <br />handled <br />9.0% <br />1.9% <br />4.5% <br />3.8% <br />9.0% <br />6.4% <br />10.9% <br />15.4% <br />39.1% <br />ETC Institute (Dec 2010) A" number 2 <br />G -4 <br />