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Interagency Agreement for Collaborative Technology Services 2 <br />Schedule KCS1 <br />Performance Expectations: <br />The Kannapolis City School IT Staff will have 24/7 access to the Datacenter as agreed upon <br />and approved by Cabarrus County IT Director and Kannapolis City Schools Assistant <br />Superintendent. <br />Maintenance Schedule: <br />Non - critical maintenance is performed after business hours between 5PM and 8AM. <br />Scheduled maintenance notification sent by provider to subscriber personnel listed in <br />communications protocol at least 24 hours in advance. <br />Critical maintenance notifications sent by provider to subscriber personnel listed in <br />communications protocol as soon as required maintenance is discovered. <br />Outage notifications sent by provider to subscriber personnel listed in communications protocol <br />as soon as outage is discovered. <br />Communications Protocol : <br />Provider <br />Cabarrus County ITS 704.920.2154 <br />Debbie Brannan ITS Director <br />dabrannan(a)cabarruscounty. us <br />Todd Shanley ITS Manager <br />tmshanley(a)-cabarruscounty. us <br />ofc 704.920.2155 <br />ofc 704.920.2838 <br />m 704.702.6526 <br />m 704.791.3512 <br />Subscriber <br />Kannapolis City Schools <br />Role of Contractors: <br />Attachment number 3 <br />G -1 Page 149 <br />