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Interagency Agreement for Collaborative Technology Services 3 <br />Schedule CCS: Project #3 <br />schools. <br />• Collaborate with CCS IT personnel with planning and configuration for disaster recovery <br />and high availability <br />Subscriber: Cabarrus County School System (CCS) <br />Subscriber Responsibilities: <br />• Collaborate with Cabarrus County IT personnel with planning and configuration for <br />disaster recovery and high availability. <br />Performance Expectations: <br />The Cabarrus County School IT Staff will have on -going 24:7 access to the CCS Server <br />Environment Datacenter for as long as the CCS servers are located at the agreed upon County <br />data center location(s). Employee access will be approved by Cabarrus County IT Director and <br />Cabarrus County Schools Assistant Superintendent. <br />Maintenance Schedule: <br />Non - critical maintenance is performed after business hours between 8PM and 6AM on <br />weekdays, but anytime on the weekend or non - working days for CCS students and staff. <br />Scheduled maintenance notification sent by provider to subscriber personnel listed in <br />communications protocol at least 24 hours in advance. <br />Critical maintenance notifications sent by provider to subscriber personnel listed in <br />communications protocol as soon as required maintenance is discovered. <br />Outage notifications sent by provider to subscriber personnel listed in communications protocol <br />as soon as outage is discovered. <br />Communications Protocol: <br />Provider <br />Cabarrus County ITS 704.920.2154 <br />Debbie Brannan ITS Director ofc 704.920.2155 m 704.702.6526 <br />dabrannan(a)cabarruscounty. us <br />Todd Shanley ITS Manager ofc 704.920.2838 m 704.791.3512 <br />tmshanley(a)cabarruscounty. us <br />31 Page <br />Attachment number 4 <br />F -9 Page 160 <br />