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AG 2010 10 18
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AG 2010 10 18
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Last modified
11/15/2011 8:59:39 AM
Creation date
11/27/2017 11:23:37 AM
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Meeting Minutes
Doc Type
Agenda
Meeting Minutes - Date
10/14/2010
Board
Board of Commissioners
Meeting Type
Regular
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Springfield Free Public Library/Township of Springfield <br />1. State the customer support hours of operation and describe <br />emergency procedures if the library system goes down after hours <br />of support. (Attach separate pages if necessary) <br />2. The vendor must perform preventative maintenance with daily <br />scans of the library's servers as part of maintenance. Please <br />describe and indicate if this is included in the basic maintenance or <br />costs extra. <br />3. The vendor will track all bug or hotline incidents reported by the <br />library. The library will be able to view all incidents (including open <br />and closed) via the vendor's extranet. <br />4. For the last two ILS server upgrades, what has been the average <br />downtime to complete the upgrade? (based on a comparable site to <br />ours) <br />Version number: Version number: <br />Date Released: Date released: <br /># of Hours to Upgrade: # of Hours to Upgrade: <br />5. 100% of the database schema will be available online to library <br />customers for purposes of developing custom reports and SQL <br />scripts. If not 100 %, please describe extent. <br />6. The library staff may search the vendor's knowledge base as a self - <br />service. <br />7. The full documentation will be available on -line and fully searchable <br />by keyword. <br />8. The vendor must provide an extranet for customers as part of <br />maintenance. <br />9. The extranet will allow the library to download customer developed <br />custom reports. <br />10. The extranet will allow the library to upload customer developed <br />custom reports to share with other vendor customers. <br />11. A toll -free telephone number and an e-mail technical support must <br />be available 24 hours a day for priority problems concerning <br />software. <br />Vendor to highlight Customer Support strengths it feels its ILS has for the library. (Insert sheets <br />as required) <br />C:IProgram FileslNeevia.ComlDocument Converter1templPDFConvert .3395.1.Springfield Free ILS RFP March <br />2010. doc 51 <br />Attachment number 2 <br />F -12 Page 210 <br />
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