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SCHEDULEI Additional Considerations Returned Goods Authorization The Library Corporation must authorize any goods to be returned prior to return shipment, and the address label should include the return authorization number. Cost of return shipment is the Library's responsibility. Returned goods received in acceptable resale condition as determined by The Library Corporation will result in a credit on account for the amount of the sale less a 20% handling and restocking charge. Custom products, such as barcode labels, are not returnable. Second -Year Support Costs, is stated in Schedule G -part 2, and schedule E, and includes all Software and Hardware purchased under this Agreement. 3 Library- Solution includes Cognos' web -based ReportNet, which delivers a full library of pre - written reports, lists, and notices to support most reporting needs. Report formats include lists, notice forms, bar charts, pie charts, line graphs, and cross -tabs. Staff can schedule the reports to run during off -hours and the reports can be automatically delivered to specified email recipients. One User License per site is included. The User License provides the ability to run any reports in the Reports Library. This license also enables staff to set personal preferences, schedule reports, subscribe to a scheduled report, create and manage report folders, and personalize standard reports. Additional licenses are available at additional cost. The Author License is available at additional cost as specified in your cost proposal. The Author License uses a specially prepared data framework that presents Library- Solution data in clearly labeled fields. Staff can create reports using drag and drop tools to select the data elements to be reported. Filters can be used to easily select data and the information can be viewed immediately. Queries can be saved for reuse at any time. This license enables staff to create fully formatted reports, graphics, notices, and other management information tools. 4 The Library Corporation provides a PAC Configuration Utility that is used to customize or modify the Library's PAC Interface. The PAC Configuration Utility can be accessed by authorized users and provides the ability to create multiple configurations. 5 The Library Corporation will test a backup of the Library's Database every six (6) months if the Library requires. Additional charges may be incurred. Library Contract Page 22 of 22 Attachment number 4 F -12 Page 321