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The Library Corporation Proposal for Cabarrus County Public Library <br />Training <br />Training includes the following: <br />• four days of onsite, formal training for one TLC trainer to train up to 10 library staff per <br />session at a single location to be determined by the library and TLC <br />• one day of onsite assistance immediately following formal training for TLC trainerto answer <br />questions and assist staff as they work with the new system <br />• all expenses <br />TLC suggests formal training at your Library location. Training should be conducted when the Library is <br />closed or, if closure is not possible; the training should take place in a room away from the patrons. This <br />room should be capable of holding up to 10 persons and contain at least five Libra ry•Solution <br />computers with all software modules installed. It is preferable that staff not be disturbed during the <br />training session. <br />Additional training sessions can be held onsite at a cost of $1,500 per day (minimum two days) per TLC <br />trainer for every 10 people to be trained. <br />Training is also available at TLC's corporate headquarters in Inwood, West Virginia. We require that the <br />initial training be conducted at your main location so that your staff is trained on your actual system. Any <br />additional training, such as training of new staff or annual "refreshes" training can be conducted at TLC. <br />Your annual support cost includes one free day of training per quarter at TLC. Additional days of training <br />at TLC are available at $750 per day. TLC's training facility can accommodate up to six trainees per <br />session. Ij <br />OPTIONAL: Library -Solution Administrative Consultation consists of two days of instruction that <br />familiarizes select administrative personnel with the Library •Solution core components, and enables <br />TLC and yourstaff to develop the workflow procedures, circulation rules and a customized Core Training <br />Schedule that will best suit the needs of your library. <br />OPTIONAL: TLC has found that it is often useful to provide 2 days of follow -up training 3 -6 weeks after <br />installation. This time can be used to answer questions from library staff, resolve any outstanding issues, <br />and to provide any additional training necessary. This training is available for $1,500 per day. <br />TLC Proprietary/Confidential <br />July 13, 2010 Page 9 <br />Attachment number 5 <br />F -12 Page 331 <br />