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Cabarrus Arena & Events Center <br />SMG's Qualitative Incentive Survey — FY 2010 <br />I. <br />CUSTOMER SERVICE <br />(Maximum 40 Points) <br />II. <br />A. Customer Survey Response <br />B. Show Manager Feedback <br />C. Client Responsiveness <br />D. SMG /CVB Teamwork <br />r 10 <br />—7g7— 10 <br />J <br />X10 <br />Score <br />Comments: C1 (-%vo I A CFO <br />OPERATIONAL EXCELLENCE <br />A. Preventative Maintenance <br />B. Concessionaire Performance <br />C. Facility Condition <br />D. Safety /Security <br />(Maximum 20 Points) <br />5 <br />5 <br />5 <br />S 5 <br />Score <br />Comments: / G12,?(JA J' Alelf AXY< < Ord ell <br />�Yf,FvJ � (.%✓cif't /� G � C,FJ-s -Y /�.,G`�7U6 �'t� �- �l�iJ,� a,v �-ti �` $ ' jam' <br />III. ADMINISTRATIVE EXCELLENCE (Maximum 40 Points) <br />A. Purchasing / 10 <br />B. Contract Administration d 10 <br />C. Financial Reporting to 10 <br />D. Labor Management to 10 <br />Score 'TO <br />Comments: C 000 7�6 <br />qq <br />Total Score <br />valuator Date <br />Attachment number 3 <br />Page 66 <br />F -2 <br />