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2. If the department head is the grieving party, the process would start (and end) at Step Three. If an employee has any question as to which step of the procedure they should initiate their grievance or adverse action appeal, they should contact the Human Resources Department for direction. Step One: General County Emplovee. The employee with a grievance or adverse action appeal shall present the matter in writing to his or her immediate supervisor within 15 calendar days of its occurrence or within 15 calendar days of the time the employee learns of its occurrence, with the objective of resolving the matter informally. In the case of an unlawful workplace harassment grievance involving the employee's supervisor, the employee may skip step one of the grievance procedure. The supervisor should be and is encouraged to consult with any employee or officer deemed necessary to reach a correct, impartial, and equitable determination and shall give the employee an answer in writing as soon as possible, but within 10 calendar days. State Personnel Act Employee. * Same as for a general County employee. Step Two: General County Employee. If the decision is not satisfactory to the employee in Step One, or if he or she fail to receive an answer within the designated period provided in Step One, the employee may file the grievance or adverse action appeal in writing within 10 calendar days with the department head, who shall hear the grievance or adverse action appeal and then render a decision in writing within a maximum of 10 calendar days of the meeting. State Personnel Act Emplovee. * Same as for general County employees except this is the final step in the grievance or appeal process for employees that have not attained career status. Step Three: General County Employee. If the decision is not satisfactory to a general County employee in Step Two, or if he or she fail to receive an answer within the designated period provided in Step Two, the employee may file the grievance or adverse action appeal with the County Manager. The appeal must be made in writing within 10 calendar days following the decision reached in Step Two. The County Manager shall hear the grievance or adverse action appeal and then render a decision in writing within 10 calendar days of the meeting. The Manager's decision shall be final regarding the grievance or adverse action appeal. State Personnel Act Employee. * If the decision in Step Two is not satisfactory to an employee in a regular position, or if he or she fails to receive an answer within the designated time period provided in Step Two, the employee may continue the appeal in accordance with NCGS 150B-23 by filing a petition with the Office of Administrative Hearings. Requests for the necessary petition form and additional information about the filing of the petition should be direct Office of Administrative 6714 Mail Service Center Raleigh, North Carolina 27699-6714 Telephone Number (919) 733-2691 The appeal should be filed within 30 calendar days of receipt of the Step Two decision or the end of Step Two designated response time period, whichever is applicable. * Should there be any conflict with North Carolina law or regulations, appeal elements should follow the provisions of the State Personnel Act currently in effect. 39 F-5 Attachment number 6 Page 258 of 362.