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CaUarrus Arena 8i I/veuts Center <br />SMG's Qualitative Ltcentivc Sut•vey - rY 2009 (July 2008 -June 2009} <br /> <br />c. <br />I. CUSTOMER SERVICIC <br />A. Customer Survey Response <br />B. Show Manager Feedback <br />• C. Client Responsiveness <br />D. SMG/CVB '1'catmvork <br />Cottuttettis: <br />Cotnmertts: <br />III, ADMINISTRATIVI'; EXCIi;LLENCG (Maximnnt 40 Poictts) <br />A• Purchasing Jo 10 <br />B. Coufract Administration i'u 10 <br />C. Financial Reporting /~ 10 <br />D. Labor Management ~ 10 <br />Scat•e <br />(Maximum 401'oiitts <br />`~ 10 <br />~_10 <br />~~•10 <br />ti 10 <br />Score ;~y <br />II. OPERATIONAL IJXCI•;LLENCE (Maximum 20 Points} <br />A. Preventative Maintenance J~ S <br />B. Concessionaire Performance ~- 5 <br />C, Facility Condition ~L S <br />D. Safety/Security _,~ S <br />Score /•~ <br />Comments: <br />_` <br />Evaluator <br />9~ <br />F-1 <br />G ~ ~~ <br />Date <br />Attachment number 1 <br />Page 43 <br />