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Replacement Housing Payment <br />A displaced individual or family covered under this Plan shall be eligible to receive <br />replacement housing payments in accordance with the following sections of the Uniform <br />Relocation Assistance and Real Property Acquisition Policies Act of 1970, as amended <br />(URA). Specifically referenced are the following sections of the URA: <br />1. Section 24.401 - 180 Day Homeowners <br />2. Section 24.403 -Additional Rules <br />3. Section 24.404 -Replacement Housing of Las[ Resort <br />Complaint Procedure <br />The County conforms to standard, ethical practices in the relocation of individuals and <br />families and desires to see that all interests are protected. If there are any questions or <br />complaints, the County solicits the cooperation of all owners and requests an opportunity <br />to discuss them in an effort to satisfy all parties concerned. The County has adapted the <br />following Complaint Procedure: <br />Citizens may make comments at any point in the program including planning, <br />implementation, and closeout. The County will respond in writing to written citizen <br />comments. Citizen comments should be mailed to Mrs. Kelly Sifford, Cabarrus County <br />Community Development Manager, Post Office Box 707, Concord, North Carolina <br />28026. The County will respond to all written citizen comments within ten (10) calendar <br />days of receipt of the comments. <br />Should any individual, family, or entity have a complaint concerning the Cabarrus <br />County Community Development Program, the complaint should first be discussed with <br />the Project Manager. ALL EFFORTS SHOULD BE EXHAUSTED TO RESOLVE <br />THE COMPLAINT AT THIS LEVEL. <br />If the complaint cannot be resolved in this manner, a meeting with Mr. John Day, <br />Cabarrus County Manager en._lli~_aesi.gncc, to discuss the complaint should be requested. <br />The request should be in writing and should briefly outline the complaint. A meeting <br />date and time will be established with five (5) calendar days of receipt of the request. <br />Upon meeting and discussing the complaint, a reply will be made, in writing, within five <br />(5) calendar days. <br />If the citizen is dissatisfied with the local response, they may write to the North Carolina <br />Department of Commerce, Division of Community Assistance (DCA), 4313 Mail Service <br />Center, Raleigh, North Carolina 27699-4313. DCA will respond only to written <br />comments within ten (10) calendar days of the receipt of the comments. <br />F -0- <br />