Laserfiche WebLink
Cabarrus Arena & Events Center <br />SMG's Qualitative Incentive Survey - FY 2008 <br />I. CUSTOMER SERVICE (Maximum 40 Points) <br />A. Customer Survey Response 9 10 <br />B. Show Manager Feedback 9 10 <br />C. Client Responsiveness 10 10 <br />D. SMG/CVB Teamwork 10 10 <br />Score 38 <br />Comments: Still getting some complaints on quality of food. Cost <br />continues to be a concern of users. Great job on providing exceptional client <br />service. <br />II. OPERATIONAL EXCELLENCE (Maximum 20 Points) <br />A. Preventative Maintenance 4 S <br />B. Concessionaire Performance 5 S <br />C. Facility Condition 4 5 <br />D. Safety/Security S 5 <br />Score 18 <br />Comments: Grounds improvement has improved overall. Still some <br />areas that need attention throughout the year. <br />III. ADMINISTRATIVE EXCELLENCE <br />A. Purchasing <br />B. Contract Administration <br />C. Financial Reporting <br />D. Labor Management <br />(Maximum 40 Points) <br />10 10 <br />10 10 <br />10 _ 10 <br />10 10 <br />Score 40 _ <br />Comments: Great job <br />Evaluator <br />Total Score 96 <br />f'-~ - v~ <br />Date <br />Item# 5 <br />Attachment number 1 <br />F-1 Page 67 of 185 <br />