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C~~ <br />' Cabarrus Arena & Events Center <br /> SMG's Qualitative Incentive Survey - FY 200$ <br />' 40 P <br />i <br /> o <br />nts) <br />I. CUSTOMER SERVICE (Maximum <br />' A. Customer Survey Response 9 10 <br /> B. Show Manager Feedback 9 10 <br /> C. Client Responsiveness 10 ~ 10 <br />' D. SMG/CVB Teamwork 10 10 <br /> Score 38 <br />' Comments: Still getting some complaints on quality of food. Cast <br /> continues to be a concern of users. Great job on providing exceptional client <br /> <br />' service. <br /> II. OPERATIONAL EXCELLENCE (Maximum 20 Points) <br />' A. Preventative Maintenance 4 S <br /> B. Concessionaire Performance S S <br /> C. Facility Condition 4 S <br />' D. Safety/Security 5 S <br /> Score _ 18 <br />' Comments: Grounds improvement has improved overall. Still some <br /> areas that need attention throughout the year. <br />' TIVE EXCELLENCE ~ aximum 40 Points <br />III. ADMI1~iISTRA (M ) <br />' A. Purchasing 10 10 <br />B. Contract Administration 10 10 <br />' C. Financial Reporting 10 10 <br />D. .Labor Management 10 10 <br />Score 40 <br />' -Comments: Great job <br />' Total Score 96 <br />Evaluato Date <br />t <br />Item# 5 <br />' Attachment number 2 <br />F-1 Page 71 of 185 <br />