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H`ie Pu •c haal~i author ty u cabanas epnty <br />Overall Agency Goals & Objectives Report <br />2NO Quarter FY 2006-07 <br />Cabarrus Health Alliance Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun <br />FY 2006-07 Agency Goals & Objectives <br />Meet or exceed established standards for customer service access <br />to services within each service area • • <br /> <br />Meet or exceed customer satisfaction rating of 96% <br /> <br />(Excellent/Very Good) • • <br />Maintain expenses at or below approved budget. <br />Maintain or exceed revenue projections of approved budget <br />Meet established standards for productivity (# persons seen and <br />served) within each service area <br />Maintain/reduce employee turnover rate of 11%. <br /> • • <br />N <br />~. <br />I~ <br />Organizational Goals & Objectives adopted by the Cabarrus Health Alliance Board on November 8, 2005 <br />Objective # 5 amended by CHA Board on November 14, 2006: Maintain/reduce unavoidable emolovee turnover rate of 11%. The CHA Board voted unanimously to <br />expand the definition of unavoidable to include relocation or change of family status. This change in definition would more accurately reflect CHA employee separations <br />that may be avoidable. <br />