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2006-2007 <br />GOAL: To imurove overall access and efficiency of Cabarrns FTealth Alliance nrnarams and cervices <br /> <br />Cabarrus Health Alliance -- - -- <br />2006-2007 Kannapolis & Logan Clinics Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun <br />Goals & Objectives <br />1. Meet or exceed established Maintain access for non-urgent WH - 9.6 days WH - 10.6 days <br />standards for customer appointments: Peds - 1 days Peds - 1.8 days <br />service access to services Women's Health -10 days <br />within each service area. Pediatrics -1 day • • <br />2. Meet or exceed customer Meet or exceed customer satisfaction WH - 98% WH - 98% <br />satisfaction rating of 96%. rating of 96% each quarter. Peds - 97% Peds - 99% <br /> • • <br />3. Maintain expenses at or Revenue and expense goals by Revenue -18.4 % Revenue - 36% <br />below approved budget. <br />H quarter. <br />" Expense -28.2% Expense - 45.8% <br />Maintain or exceed revenue 1 <br />quarter - 25% <br />~ projections of approved <br />N budget. 2"d quarter - 50% <br />3`d quarter - 75% <br /> 4`" quarter -100% <br />4. Meet established standards Maintain average productivity as WH- 23 pts/prov/day WH- 22pts/prov/day <br />for productivity (#persons follows: Peds-22 /pts/prov/day Peds- 21/pts/prov/day <br />seen and served) within <br />each service area. Women's Health-20 pts/day* <br />P <br />di <br />t <br />i <br />25 <br />t <br />/d <br />/ <br />i ® • <br /> e <br />a <br />r <br />cs- <br />p <br />s <br />ay <br />prov <br />der <br />5. Maintain/reduce employee Maintain employee turnover rate at 0 resignations 1 resignation <br />turnover rate of 11%. il% or less. <br /> • • <br />Clinical Services <br />