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FY 2006-07 <br />Communicable Diseases <br />~~ <br />N <br />CHA Objectives Communicable Disease Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun <br />FY 2006-07 FY 2006-07 <br />Meet or exceed established Send out at least 4 CD Fast Three faxes sent: <br />standards for customer service Faxes during the year Pertussis and E. <br />access to services within each coli information <br />service area. • • O O <br />Meet or exceed customer Same 98.8 % 98.6% <br />satisfaction rating of 96%. <br />(Excellent/Very Good) <br />• <br />O <br />O <br /> • <br />Maintain expenses at or below Find one way to increase Added 2^d <br />approved budget. revenue window to front <br />Maintain or exceed revenue office O O <br />projections of approved O O <br />budget. <br />Meet established standards for Increase the flexibility of More than STD appts. M-F, <br />productivity (#persons seen the schedule to increase doubled STD 7:30and 7:45 am <br />and served) within each times available for clients appts., 7:30 appt. <br />service area. to be seen. 2 days/week, O O <br /> 2 FNP seeing <br /> STD clie~ • <br />Maintain/reduce employee Same 1 FTE RN resigned Hired 1 RN and <br />turnover rate of 1 1 %. 2 FTE RN positions 1 COA <br /> vacant O O <br /> O • <br />