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~~~ ~ <br />DENTAL <br />2006-2007 <br />Cabarrus Health Alliance Dental Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun <br />2006-07 Goals & Objectives 2006-07 Goals & Objectives <br /> Provided Provided services <br />Meet or exceed established By June 30, 2004, Dental Mobile services at at Mobile unit <br />standards for customer service Unit will provide treatment to McKnight McKnight and Long <br />access to services within each <br />service area children in at least four area <br />schools <br />• Schools <br />• <br /> . <br />Meet or exceed customer 100% 96% <br />satisfaction rating of 96% <br />(Excellent/Very Good) Meet or exceed customer <br />satisfaction rating of 96% • • <br /> <br />Maintain expenses at or below Generate revenues to cover Revenue-21.5% Revenue- 39.7% <br />approved budget. 80% of expenditures Expense-29.5% Expense- 47.4% <br />Maintain or exceed revenue <br />projections of approved budget <br /> <br /> Failed Appt. Failed Appt. Rate <br />Meet established standards for Rate 19% 20% <br />productivity (# persons seen and Maintain failed appointments at <br />served) within each service area <33%or below. • • <br /> No Resignations No Resignations <br />Maintain/reduce employee Maintain/reduce employee <br />turnover rate of 1 1%. turnover rate of 1 1% • • <br />