AG 2007 03 26 - Laserfiche WebLink

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the ~hw~aW tY Home Visiting/Family Care Coordination FY 2006-07 N i N Cabarrus Health Alliance Home Visiting Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 2006-07 Goals & Objectives 2006-07 Goals & Objectives Meet or exceed established Increase client access by standards for customer service serving 100% of families who 97 visits made in 55 visits made in access to services within each request visits/case non-traditional non-traditional service area management services after hours per family hour per family 5 pm or on weekends. request. request • • O O Meet or exceed customer Continue to meet/exceed satisfaction rating of 96% customer satisfaction rating of 100% 100% (Excellent/Very Good) 96% (Excellent/Good) • • O O Maintain expenses at or below Maintain expenses at or below Revenues 37% approved budget. approved budget. Expenses 46% Maintain or exceed revenue Maintain or exceed revenue ~ ® O O projections of approved budget projections of approved budget. See note Meet established standards for Providers will meet/exceed productivity (# persons seen and productivity standards on a served) within each service area monthly basis. ~ ~ O O Maintain/reduce employee Maintain/reduce employee No separations No separations turnover rate ofll%. turnover rate of 11%. • • O O Note: Budget shortfalls are due in part to staff shortages (nurses being pulled for clinics that resulted in less time to conduct reimbursable FCC visits and two staff members being on paid maternity leave), a new staff member that has required orientation and training and is just now beginning to build her caseload. To improve the financial picture, the Infant -Toddler Program is being discontinued due to the large amount of time consuming paperwork and program requirements with inadequate reimbursement. This will allow the staff involved with that program to spend more time in Child Service Coordination. The FCC staff is aware of the financial situation and is motivated to increase the revenues by increasing their efficiency and the number of reimbursable visits.