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H <br />N <br />the ~laalUr adhn. ~ o urn ~ <br />Human Resources <br />FY 2006-07 Organizational Human Resources Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun <br />Goals ~ Objectives FY 2006-07 Goals & Objectives <br />Meet or exceed established To monitor and implement <br />standards for customer improvement standards for • • <br />service access to services customer service throughout the <br />within each service area organization. <br />Meet or exceed customer <br />satisfaction rating of <br />• <br />• <br />96% (Excellent/Very Good) <br />Maintain expenses at or <br />below approved budget. <br />Maintain or exceed • • <br />revenue projections of <br />approved budget <br />Meet established standards <br />for productivity (# persons • • <br />seen and served) within <br />each service area <br />Maintain/reduce employee To monitor employee separations • • <br />turnover rate of 11%. monthly. t~~ quarter z^tl Quarter <br /> 9 Separaftons 8 Separations <br /> Separafion Rate: Separation Rafe: <br /> 3.6% 2.8% <br />FY 2006-07 Organizational Goals & Objectives approved by Cabanus Health Alliance Board 11 /09/2005 <br />Objective #5 amended 11/14/06: The CHA Board approved the request to expand the definition of unavoidable to include relocation or change in family status. <br />This change in definition would more accurately reflect CHA employee separations that may be avoidable. <br />