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i~ the gdd~0eai ti aul ~ :. ce mu wanly Laboratory FY 2006-07 Organizational Laboratory Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Goals & Objectives FY 2006-07 Goals & Objectives m 100% 100.0% Meet or exceed established To ensure the CHA lab meets CLIA standards for customer to services i compliance by participating and maintaining a score of 90%or higher on • • O O ce access serv proffctency and competency testing. within each service area ® 100% 99.8% Meet or exceed customer satisfaction rating of To meet or exceed a customer saffsfaction rating of 96%, for the agency. The lab will use • • O O 96% (Excellent/Very Good) an evaluation form with indicators for the lab. Maintain expenses at or To maintain expenses at or below approved below approved budget. i d budget by new product investigation, stock rotation and price monitoring. • • O O n or excee Mainta To maintain or exceed revenue projections revenue projections of of approved budget by auditing super bills approved budget for correct lab coding by maintaining or improving an 85% accuracy rate. ® Sat. BCCCP, Sat. BCCCP, ext. Meet established standards ro provide flexible lab hours to order to Flu, Health Fair, hours am & pm for roductivi # ersons P tY ( p service clients seen In the different clinics and special events in the community. This Free Clinics, Mended O O seen and served) within wilt support our programs and agency in • hours • each service area meeting their customer access standards. ® To maintain personnel turnover rate by .75 FiE retired Hired 1 FTE Maintain/reduce flexible daily scheduling, open in i d t l i ti .5 FTE resigned unavoidable employee ann g, n regar o p commun ca on dates rocedural u h n es and h d li 1 O O turnover rate of 11%. p g p sc e u ng c a within the lab and throughout the agency. • • Adopted by Cabarrus Health Alliance Board 08/19/2003. Amendments approved by CHA Board 11 /8/05.