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I1 I Cabarrus Health Alliance <br />N WIC <br />FY 2006-07 Organizational WIC Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun <br />Goals 8c Objectives FY 2006-07 Goals & Objectives <br /> <br />Meet or exceed established Meet or exceed the processing <br />standards for Customer standards for WIC applicants (10 days <br />& i <br />f <br />t <br />l <br />th <br />6 <br />f <br />t • • O O <br />SeNiCe access to services women <br />n <br />an <br />s <br />ess <br />an <br />or pregnan <br />within each service area months) <br />® 99% 99% <br />Meet or exceed Customer Meet or exceed customer satisfaction <br /> <br />satisfaction rating of <br />ratings of 96% (very good/excellent) for • • <br />O <br />O <br />96% (Very Good/Excellent) WIC services. <br /> <br />Maintain expenses at or Maintain expenses at or below <br />below approved budget. <br />Maintain or exceed approved budget. <br />Maintain or exceed revenue projections <br />• <br />• <br />O <br />O <br />revenue projections of of approved budget <br />approved budget <br />® Achieve or exceed a monthly average 4852 average 4839 <br />Meet established standards participation rate of 97% of the State <br />for productivity (# persons assigned caseload (4273) by June 30, • • (~ O <br />'seen and SANed) Within 2007 to ensure receipt of full funding <br />each service area from the State. <br />® no resignations no resignations <br />Maintain/reduce employee Maintain/reduce employee turnover O O <br />tumover rate of 11%. rate of 11%for WIC personnel • • <br />