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November 20, 2007 <br />Mr. Mike Downs, Deputy County Manager <br />Cabarrus County <br />65 Church Street <br />Concord, NC 28026 <br />Deaz Mike, <br />We are pleased to present the financial documents detailing the Incentive Calculations our second year <br />of operation. SMG has continued to increase the cooperative relationship with all Cabarrus County <br />Departments. This special relationship has allowed us to better serve the needs of our clients and our <br />guests. <br />The arena complex hosted well over 200 events this last fiscal yeaz including a well thought out mix of <br />events that catered to our community and our clients. The range of events included everything from <br />profitable concerts featuring national artists to high school graduations, from indoor football to the heart <br />stopping finish of the Concord/Oak Hill Academy basketball game ,from simplest of business meetings <br />to our grandest event the "Annual Cabarrus County Fair". For each event the staff works very hazd to <br />make each of our clients and guests feel as if the Arena & Event Center was built just for them. <br />The food and beverage operation has continued to be not only a source of economic revival for our <br />budget but also a source of pride in our operation. Our clients and guest have continually given us high <br />marks for the quality of our food and beverage operation. Our attention to detail and customer oriented <br />service has produced repeat and referral business that helped us attain our goals this year.. <br />I am also happy to tell you that through the hard work of the staff we have exceeded all of the thresholds <br />established for measuring our success. Through our aggressive booking, cazeful attention to our clients <br />needs and consistently surpassing the expectations of our guests, we were able to reduce the net County <br />expense for the operation of the facility. In addition to attaining our quantitative objectives we also <br />improved our score in the more subjective qualitative analysis concerning our professional management <br />of the facility. <br />We look forward to an even more prosperous upcoming year built on the success of our first two yeazs. <br />Sincerely, <br />Frank Lapsley <br />General Manager <br />P. O. Box 707 • Concord, NC 28026-0707 <br />4751 NC Hwy. 49 North • Concord, NC 28025 <br />Tel: 704/920-3976 • Fax: 704/920-3999 <br />x-13 www.cabarrusarena.com <br />