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Cabarrus Arena & Events Center <br />SMG's Qualitative Incentive Survey - FY 2007 <br />I. CUSTOMER SERVICE <br />A. Customer Survey Response <br />B. Show Manager Feedback <br />C. Client Responsiveness <br />D. SMG/CVB Teamwork <br />(Maximum 40 Points) <br />9 10 <br />9 10 <br />10 10 <br />10 10 <br />Score 38 <br />Comments: Food service and quality have improved tremendously; still receiving <br />compel ints on costs; how are we doing in relation to other local facilities; <br />in relation to other SMG regional facilities? <br />II. OPERATIONAL EXCELLENCE <br />A. Preventative Maintenance <br />B. Concessionaire Performance <br />C. Facility Condition <br />D. Safety/Security <br />(Maximum 20 Points) <br />4 5 <br />5 5 <br />4 5 <br />5 5 <br />Score 18 <br />Comments: Buildines continue to be maintained well: grounds work has improved <br />from last veer; continue to monitor Gravel lots even when there are events <br />planned: continue to bud eg t repairs to concrete areas: some vehicular <br />traffic Still uses these azeas. <br />III. ADMINISTRATIVE EXCELLENCE <br />A. Purchasing <br />B. Contract Administration <br />C. Financial Reporting <br />D. Labor Management <br />Comments: Better iob this year on labor man <br />Evaluator <br />(Maximum 40 Points) <br />10 10 <br />10 10 <br />10 10 <br />9 10 <br />Score 39 <br />Date <br />G-i3 <br />