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<br />: : CONNEXTIONS
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<br />
<br />Connextions Overview
<br />
<br />Mission Statement
<br />
<br />HOur vision is to be seen as world-class in the eyes of our clients by providing superior service through integrated outsourcing
<br />solutions. "
<br />
<br />-Jack LeFort,
<br />CEO Founder
<br />
<br />
<br />Connextions was incorporated in 1996 as a division of
<br />Magnetix, one of the nation's largest providers of CD,
<br />DVD, video and audio replication services. Spurred by a
<br />growing need for direct communication and marketing
<br />solutions. Magnetix began offering fulfillment, direct mail,
<br />and Interactive Veice Response (lVR) services to its
<br />customer base of publishers and marketing companies. In
<br />order to expand outside the publishing market, Connextions
<br />was formed in 1996 with the opening of OUI initial customer
<br />service center. Today, Connextions has evolved to become
<br />a leading provider of integrated fulfillment, customer
<br />contact, and technology services. We take great pride in our
<br />origins as a manufacturer of media products, and we
<br />continue on a relentless quest for greater efficiencies, while
<br />meeting the changing needs of customers on a minute-by-minute basis. The integration of these offerings has made a difference to the
<br />top and bottom line of some of the world's most recognized brands, including Mercedes-Benz, Levi Strauss & Co., Sprint, EarthLink,
<br />Olympus. and JPMorgan Chase. With the launch of our healthcare-specific division Connextions Health. we are leveraging our CRM
<br />expertise to provide care coordination and disease management solutions to healthcare organizations. Connextions Health's contact
<br />centers are staffed by nurses and other trained clinicians committed to delivering member-specific care at each touchpoint, an
<br />industry-leading approach we call Member Relationship Management (MRM).
<br />
<br />About Us
<br />
<br />Connextions was founded on the belief that the integration of the entire customer interaction lifecycle is the only way for our clients'
<br />customers to receive true value. Each phase of the customer transaction process should take place within a complete and integrated
<br />solution. Any breach in this continuum makes streamlined delivery of customer value impossible.
<br />
<br />To acquire new customers and positively impact elements like satisfaction, churn, and
<br />inventory-related costs, companies must possess real-time operational insight into who
<br />their customers are, what they want, and how they are serviced. Realization of this goal
<br />can be achieved only when each phase of the customer transaction is tactically tied
<br />together into a single strategy implemented with great execution. Designed to provide
<br />exceptional value throughout the entire customer interaction lifecycle, Connextions
<br />delivers the technical and operational resources required to make this happen,
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<br />From an organizational standpoint, we place enormous value on a dynamic chemistry that
<br />inspires creativity and a passionate exchange of ideas. The interactions that take place here every day fuel a corporate culture that has
<br />shaped Connextions into one of the most innovative forces within the industry. Through sound leadership, and the dedicated efforts of
<br />our highly experienced executives, Client Practice team, and front line contact center and fulfillment personnel, Connextions will
<br />continue its history of aggressive organic growth and strong financial management.
<br />
<br />Our entrepreneurial spirit will always drive us to aggressively meet our own expansion plans. However, this growth will remain
<br />tempered by a cultural commitment to maintain a strong financial standing and provide our clients with high quality service.
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