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<br />Cabarrus Arena & Events Center <br />SMG's Qualitative Incentive Survey - FY 06 <br /> <br />I. <br /> <br />CUSTOMER SERVICE <br /> <br />(Maximum 40 Points) <br /> <br />A. Customer Survey Response <br />B. Show Manager Feedback <br />C. Client Responsiveness <br />D. SMG/CYB Teamwork <br /> <br />9 10 <br />8 10 <br />10 10 <br />10 10 <br />Score 37 <br /> <br />Comments: Food Dricinl!: and Qualitv have been noted as a concern on several <br />customer Questionnaires. I understand the Quality has been much imDroved with <br />SMG now as the Food & Beveral!:e Manal!:er. How do are prices compare to the <br />other facilities in the area and industry-wide? <br /> <br />II. <br /> <br />OPERATIONAL EXCELLENCE <br /> <br />(Maximum 20 Points) <br /> <br />A. Preventative Maintenance <br />(County Maintenance not included) <br />B. Concessionaire Performance <br />C. Facility Condition <br />D. Safety/Security <br /> <br />4 5 <br />4 5 <br />3 5 <br />- <br />5 5 <br />Score 16 <br /> <br />Comments: Buildinl!:s seem to be in l!:ood order. The l!:rounds need some attention. <br />LandscaDinl!: has not been manal!:ed as the county would expect. Gravel parkin!! <br />lots are deterioratinl!: this needs attention immediately. Lack of monitorinl!: of <br />vehicle traffic on concrete walks behind Gold Hall has caused damal!:e to these <br />areas. With the recent improvements to the concrete and the additional bollards <br />this should be corrected. Under!!round electrical boxes need to be looked and safety <br />precautions implemented. <br /> <br />III. ADMINISTRATIVE EXCELLENCE <br /> <br />(Maximum 40 Points) <br /> <br />A. Purchasing <br />B. Contract Administration <br />C. Financial Reporting <br />D. Labor Management <br /> <br />10 10 <br />10 10 <br />10 10 <br />8 10 <br />Score 38 <br /> <br />Frs <br />