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Cabarma County URP04 Application general maintenance of the home with the homeowner. The homeowner will have the opportunity to ask any final questions about the work. 15. Closeout: Once each item outlined in Section 13 has been satisfied and the homeowner has signed a Certificate of Satisfaction, the job will be closed out. How do I request an application? Contact: Lynn Roberts, Administrative Assistant Cabarrus County Planning Department P.O. Box 707 Concord, NC 28026 Phone # 704-920-2192 Or pick up an application at the Cabarms County Planning Department located at 65 Chumh St. SE in Concord. Is there a procedure for dealing with complaints, disputes and appeals? Although the application process and repair/modification guidelines are meant to be as fair as possible, Cabarrus County realizes that there is still a chance that some applicants or participants may feel that they are not treated fairly. The following procedures are designed to provide an avenue for resolution of complaints and appeals. During the application process: 1. If an applicant feels that his/her application was not fairly reviewed or rated and would like to appeal the decision made about it, he/she should contact the Community Development Manager, Kelly Sifford, within five days of the initial decision and voice their concern. If the applicant remains dissatisfied with the decision, the detailed complaint should be put into writing. 2. A written appeal must be made within 10 business days of the initial decision on an application. 3. Cabarrus County will respond, in writing, to any complaints or appeals within 10 business days of receiving written comments. During the repair/modification process: 1. If the homeowner feels that repairs or modifications are not being completed according to the contract, he/she must inform the contractor and the WX Coordinator. 2. The WX Coordinator will inspect the work in question. If he finds that the work is not being completed according to contract, the WX Coordinator will review the contract with the contractor and ask the contractor to remedy the problem. 3. If problems persist, a mediation conference between the homeowner and the contractor may be convened by the WX Coordinator and facilitated by the County's Community Development Manager. 4. Should the mediation conference fail to resolve the dispute, the Community Development Manager will render a final decision.