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3140 West Arrowood Road <br />Charlotte, NC 28273 <br />Tel 704 378 2500 <br />Fax 704 504 1997 <br /> <br />TIME WARNER <br /> <br />October 31, 2003 <br /> <br />John Day, County Mgr. <br />Cabarrus County <br />P O Box 707 <br />Concord, NC 28026 <br /> <br />Dear Mr. Day: <br /> <br /> On January 1, 2004 Time Warner Cable's Charlotte Division will increase cable <br />rates for our customers in your community. <br /> <br /> Increasing costs for programming, plant maintenance and customer service <br />initiatives are among the principal reasons for this increase. One of the greatest <br />investments we made dudng this past year is an increase in our staffing levels. As you <br />are aware, excellent 24x7 local customer service is one of the major reasons our <br />subscribers choose cable over other entertainment providers. Our customer service and <br />technical staffs have grown to meet our customers' expectations. <br /> <br /> We continue to provide more programming options and new technology for our <br />customers in order to give them a variety of choices at different pricing levels. In 2003, <br />we launched Digital Videb Recorders and iControl, two new technologies that our <br />customers control over their cable viewing in their homes. Enclosed are the rates, a <br />listing of our breakthrough technologies and channels additions. <br /> <br />Please feel free to call me if you need additional information. <br /> <br />Sincerely, <br /> <br />Time Warner Cable <br />Charlotte Division <br /> <br />Enclosure <br /> <br />A Dtviston ofTtme Wa~ner Enterta/nment L P <br /> <br /> <br />