AG 2002 08 19 (Regular) - Laserfiche WebLink

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compatible with the objectives of this Agreement and with due consideration of the needs of Principal. If requested by Principal, any upgrades or enhancements to the Software or additional functionalities that may work in conjunction with the Software and any additional Hardware beyond that described in Exhibit 1 attached hereto, shall be provided to Principal at Ticketmaster's then current rates. The cost of all telephone line connections between the central computer facility and the Facility, and all monthly telephone line costs with r. espect to the operation of the TM System between the Facility and the central computer facility, shall be borne solely by Ticketmaster. (c) Central Computer Facili.ty: Ticketmaster shall, at its sole expense, maintain one or more central computer facility(les) at such location(s) as it shall deem necessary for the operation of the TM System. At least one of the central computer facilities will be in operation 16 hours a day during each and every day of the year, and will be adequately staffed to perform all ongoing licensed user assistance, maintenance and repair services required to be performed by Ticketmaster under this Agreement. (d) Telephone Sales: Ticketmaster shall provide telephone Ticket sales services on behalf of Principal with respect to Attractions and, in that regard, shall receive telephone calls for Ticket sales between the hours of 9:00 a.m: and 9:00 p.m. EST. time Monday through Friday and between the hours of 9:00 a.m. and 7:00 p.m. EST. time on Saturday and Sunday, except on Christmas Day, and except for shortened hours on certain other holidays. Such telephone service will be adequately staffed to perform ongoing licensed user assistance with respect to Ticket sales. (e) Internet Sales: Following the execution of this Agreement, Ticketmaster shall proceed with due diligence to create pages within the applicable version of the TM.com Website to present information with respect to Tickets for Attractions and to facilitate Internet Sales. Such pages shall be designed in accordance with the look and feel of the TM.com Website, as such design may change from time to time. Ticketmaster shall operate one or more versions of the TM.com Website or a successor website on the World Wide Web or any successor thereto 365 days a year, excepting such reasonable down time as may be necessary or appropriate for website maintenance and updating for the purpose of, among other things, sales of Tickets to Attractions. (f) Maintenance and Repair: Ticketmaster shall promptly provide ordinary and routine maintenance and repair of the TM System at the Facility at no additional cost to Principal, provided that such maintenance or repair is not necessitated by the negligence of Principal, its employees, agents or representatives. Ticketmaster represents and warrants that adequate 'service and repair personnel on duty at the central computer facility will be available to meet the reasonably anticipated service needs of Principal from time to time. In the event of any breakdown or malfunction in the operation of the Hardware, or difficulties encountered in connection with access to the Software, Principal agrees to promptly notify Ticketmaster of any such breakdown, malfunction or difficulty to assist Ticketmaster in performing its obligations . hereunder. In the event of any emergency, Ticketmaster further agrees to respond to such emergency as quickly as possible to provide Principal with repair services. (g) Supplies: Nondurable operational supplies which are used at the Facility in connection with the operation of the TM System, including, without limitation, line printer C:\WINDOWS~Desktop\Cabarms Arena LUA Final 081702.doc