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Cabarrus County URP03 Application <br /> <br />How do I request an application? <br /> <br />Contact: <br /> <br />Lynn Roberts, Administrative Assistant <br />Cabarrus County Planning Department <br />P.O. Box 707 <br />Concord, NC 28026 <br /> <br />Phone # 704-920-2192 <br /> <br />Or pick up an application at the Cabarms County Planning Department located at 65 <br />Church St. SE in Concord. <br /> <br />Is there a procedure for dealing'with complaints, disputes and appeals? <br />Although the application process and repair/modification guidelines are meant to be as <br />fair as possible, Cabarrus County realizes that there is still a chance that some applicants <br />or participants may feel that they are not treated fairly. The following procedures are <br />designed to provide an avenue for resolution of complaints and appeals. <br /> <br />During the application process: <br />1. If an applicant feels that his/her application was not fairly reviewed or rated and <br /> would like to appeal the decision made about it, he/she should contact the Community <br /> Development Manager, Kelly Sifford, within five days of the initial decision and <br /> voice their concern. If the applicant remains dissatisfied with the decision, the <br /> detailed complaint should be put into writing. <br />2. A written appeal must be made within 10 business days of the initial decision on an <br /> application. <br />3. Cabarrus County will respond, in writing, to any complaints or appeals within 10 <br /> business days of receiving written comments. <br /> <br />During the repair/modification process: <br />1. If the homeowner feels that repairs or modifications are not being completed <br /> according to the contract, he/she must inform the contractor and the Planner. <br />2. The Planner will inspect the work in question. If he finds that the work is not being <br /> completed according to contract, the Planner will review the contract with the <br /> contractor and ask the contractor to remedy the problem. <br />3. If problems persist, a mediation conference between the homeowner and the <br /> contractor may be convened by the Planner and facilitated by the County's <br /> Community Development Manager. <br />4. Should the mediatiOn conference fail to resolve the dispute, the Community <br /> Development Manager will render a final decision. <br />5. If the Planner finds that the work is being completed according to contract, the <br /> complaint will be noted and the Planner and the homeowner will discuss the concern <br /> and the reason for the Planner's decision. <br /> <br />6 <br /> <br /> <br />