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B. Coordinated Efforts. The County shall provide overall direction and <br />administration of the System. Franchisee and the County will work closely and cooperatively to <br />design and implement the System's policies, services, and rate structures so as to minimize costs, <br />improve service quality, maximize efficiency, and to meet the System's goals of expanding <br />transportation options within the County. The Franchisee will be involved in and shall assist the <br />County in overall System planning efforts. These efforts shall include assisting the County with <br />all audits and operational planning requirements pertaining to the System, developing and <br />promoting new services; exploring alternative funding and contracting methods; budgeting and <br />capital areas; and public outreach efforts. <br /> <br /> C. Reports. The Franchisee will prepare all reports required by any appropriate <br />party, including without limitation, the County and the North Carolina Department of <br />Transportation ("NCDOT"). Such reports will include Franchisee's obligation for data <br />collection deemed necessary by the County for the planning and operation of the System. <br />Franchisee shall prepare and submit comprehensive monthly reports for presentation to the <br />County. These reports will include: <br /> <br /> (a) A management summary highlighting recent achievements, <br />training schedules and significant issues affecting the System; <br /> <br /> (b) <br />commendations; <br /> (c) <br /> (d) <br /> (e) <br /> <br /> upcoming <br />Information regarding accidents, incidents, complaints and <br /> <br />Total number of transports and locations for transport; <br />Total number of "No Shows" and "Late Cancellations" for the month; and <br />Any other information as reasonably deemed appropriate by the County. <br /> <br /> D. Operations. The Franchisee's local Program Manager will participate in the <br />County's Emergency Management operations .drills. Franchisee will be a standby resource for <br />the County Emergency Management System. Franchisee will also coordinate with local City and <br />County law enforcement and other officials in emergency and/or System planning and <br />development efforts. <br /> <br /> E. Personnel. The Franchisee shall recruit, hire, supervise and manage qualified and <br />properly certified personnel; including, but not limited to certified EMTs, drivers and <br />dispatchers, supervisors, and a Program Manager to manage the System within the County. The <br />Franchisee shall provide all employee salaries and benefits. All such employees shall be deemed <br />employed solely and exclusively by Franchisee. <br /> <br /> F. Lease of Vehicles; Markings on Vehicles. The Franchisee will lease from the <br />County vehicles for the sum of $1.00 per vehicle per year, which shall include a minimum of one <br />Basic Life Support Ambulance stocked with all associated supplies and equipment (collectively, <br />the "Vehicles"). Franchisee warrants that the Vehicles will be used solely and exclusively for <br />the System services, and not for charter work or other uses, unless specifically approved in <br />advance, in writing by the County Manager's office. Any markings on the Vehicles shall <br />indicate that such Vehicles are operated by Franchisee. Any other markings shall be in strict <br />compliance with all applicable laws, regulations or ordinances, including any applicable County <br />ordinance. All Vehicle markings shall be made promptly, at Franchisee's expense. <br /> <br />2 <br /> <br /> <br />