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SPECIFIC DUTIES INCLUDE: <br /> <br />· Completing a 1S-hour training C0tlrse established by the State Long Te, m Care <br /> Ombudsman within 3 months from the date of appointment. <br />· Attending at least 10 hours of in-service training per year ( q-arterlYbusiness meetings <br /> and annual training). .., <br />· Responding to referrals from the Ombudsman stafF. <br />· Receiving and investigating complaints from residents, family members, and staff and <br /> documenting complaint info~mation. <br />· Completing anthoriTation forms before disclosing resident's names. <br />· Negotiating resolution of complaints with facility adm~nlstrators. .. <br />· Reporting any serious problems immediately to the Ombudsman and/or appropriate <br /> govemmenta! agency. <br />· Asking for tecbnlcal assistance when unsure of how t6 proceed. <br />· Asking the Ombudsman stafFto make collateral contact with other government agencies <br /> including licensing divisions. <br />· Monitoring facilities in teams of three or more trained committee members on a quart, erly <br /> or annual basis. <br />· Preparing visit reports and forward to the Ombudsman st_afl after each monitoring visit. <br />· Completing all required paperwork accurately and on time. <br />· Maintaining cooperative relationships with appropriate agencies, such as Adult <br /> Protective Services, Adult Home Specialist, Social Service Departments, Division of <br /> Facility Services Representatives, and all law enforcement agencies. <br />· Establishing rapport with residents, families, staff, and home administrators. <br />· Assisting residents and families with information and support in finding appropriate <br /> placement. <br />· Mobilizing volunteers for facilities ( i.e. Promoting community involvement in facilities). <br />· Promoting communication, education, and awareness of issues affecting institutionalized <br /> older adults. <br />· Making contact with legislators or other public officials regarding advocacy issues. <br />· Maintaining confidentiality throughout all committee duties. <br /> <br />Revised July, 1998 - <br /> <br /> <br />